Shipping policy

This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from Felis Atelier ("we", "us", or "our").

1. Processing Time

Orders are typically processed and shipped within 1/2 business days after payment is received, unless otherwise stated on the product page. Processing time may vary depending on the availability of the product and any customization requested or volume of orders (e.g. Black Friday, Christmas, sales and Fuori Tutto or particular promotions on our part) in this case the times can be longer and in rare cases even exceed the calendar month. 

2. Shipping Methods

We offer several shipping methods to accommodate different delivery needs:

• Standard Shipping for Italy: Delivery typically takes 2-6 business days after the order has been processed.
• Expedited Shipping for Italy: Delivery typically takes 2-6  business days after the order has been processed.
• International Shipping: Delivery times vary depending on the destination country and customs processing.

Please note that shipping times are estimates and not guaranteed. Actual delivery times may vary due to factors such as carrier delays, weather conditions, and customs processing.

3. Shipping Costs

Shipping costs are calculated based on the weight of the package, the shipping method selected, and the destination address. Shipping costs will be displayed at checkout before the order is finalized.

4. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking information to monitor the status of your delivery.

5. Shipping Restrictions

We currently ship to Italy, European Union (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden) and International (Australia, Canada, Switzerland, United Kingdom, Norway, United States)

6. Customs and Duties

For international orders, customs duties and taxes may apply upon arrival in the destination country. These fees are the responsibility of the recipient and are not included in the shipping cost. Customs policies vary by country, so please check with your local customs office for more information.

7. Shipping Address

It is the customer's responsibility to provide accurate and complete shipping information at the time of checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Lost or Damaged Shipments

In the rare event that your shipment is lost or damaged in transit, please contact us at contact@felisatelier.com as soon as possible. We will work with the carrier to resolve the issue and ensure that you receive your order or a refund.

9. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at contact@felisatelier.com.

By placing an order with us, you agree to abide by the terms and conditions outlined in this Shipping Policy.